The process of managing a user's entire experience and interaction with digital systems throughout their life cycle.
Description
User Lifecycle Management (ULM) refers to the systematic approach to managing the various stages of a user's interaction with digital systems, particularly in the context of Single Sign-On (SSO) protocols. This includes the phases of user onboarding, active usage, and eventual offboarding. In an SSO environment, ULM ensures that users have seamless access to multiple applications with a single set of credentials, enhancing security while easing the user experience. Effective ULM contributes to operational efficiency by automating user provisioning and de-provisioning, thereby reducing the risk of unauthorized access. For instance, when an employee joins a company, ULM allows them to be quickly onboarded with appropriate access to necessary resources. Conversely, when they leave the organization, ULM ensures that all access is revoked promptly. This life cycle approach helps organizations maintain compliance, enhances security protocols, and provides a better overall experience for users.
Examples
- A company like Google using ULM to manage user access for its suite of applications (Gmail, Drive, etc.) through Google Workspace.
- A university implementing ULM to provide students and staff with single sign-on access to library resources, course management systems, and email.
Additional Information
- ULM helps in enforcing security policies by ensuring that only authorized users have access to sensitive information.
- Utilizing ULM can significantly reduce IT overhead by automating user management tasks and improving compliance with data protection regulations.