Key Performance Indicators used to measure the success of Single Sign-On systems.
Description
Key Performance Indicators (KPIs) in the context of the Single Sign-On (SSO) protocol industry are measurable values that demonstrate how effectively an organization is achieving key business objectives related to user authentication and access management. KPIs help organizations assess the performance of their SSO systems in enhancing user experience, improving security, and reducing operational costs. Commonly tracked KPIs in the SSO space include login success rates, average time to authenticate, user adoption rates, and the number of support tickets related to authentication issues. By analyzing these metrics, organizations can optimize their SSO implementations, enhance user satisfaction, and ensure that security protocols are effectively protecting user data. Additionally, tracking KPIs allows for continuous improvement, ensuring that the SSO solution evolves to meet changing organizational needs and user expectations.
Examples
- Login Success Rate: Measures the percentage of successful logins versus failed attempts, indicating the effectiveness of the SSO system.
- User Adoption Rate: Tracks the number of users utilizing the SSO system over time, reflecting its acceptance and usability.
Additional Information
- Average Time to Authenticate: Evaluates the time taken for users to log in, helping organizations identify bottlenecks in the authentication process.
- Support Ticket Volume: Monitors the number of support requests related to SSO issues, providing insight into potential user experience problems.